Incentive Management Platform

Iflexion’s team analyzed the existing solution, conducted code review, and created a technical document with detected issues and recommendations. As the solution required a complete rework, together with the customer we concluded that it was economically more reasonable to develop it from scratch than to implement modifications to the existing solution. Thus, we redesigned the architecture and created a new incentive management solution from scratch keeping it platform-agnostic and easy to configure, with automated deployment capability.

The developed solution is a platform for end users and employees that comprises:

• Incentive program management part for end users to build and configure their custom programs using a diverse set of modules. End users can adjust interface elements to comply with their design guidelines.
• Internal administration portal for content configuration and management, module management, user management, and client support. With the developed solution, administrators can manage and resolve issues without involving the development team.

To support multiple clients within a single platform, RSS’s team developed a multitenant solution architecture with a single global administrative console and separate admin parts for each tenant. To ensure the architecture supports adding new features with minimal impact on the existing functionality, we divided the solution into five functional modules with their own business logic, user interface, functionality, and rules.

• Central module: client provisioning, content management, user access control, site administration
• Incentive management module: configuration and launch of incentive programs
• Reward management module: card and catalog management
• Point-of-sale engine: client points calculation
• Claim management module: claims for points.

This division helped create relatively stand-alone modules so that the customer can quickly respond to the business requirements implementing necessary changes.

Iflexion’s team has developed an incentive management platform with multi-language support for clients located all over the world. The solution allows the customer to deploy and support clients’ websites within one platform, as well as provides users with a convenient tool for incentive program creation and management.

Initial solution review made by our team and implemented recommendations helped improve the code base and ensure the solution’s stable work. The redeveloped architecture allowed running multiple clients’ sites in a single app domain decreasing thereby hosting costs.