Context
Our Customer is a leading U.S. provider of rich virtualization, mobility, and cloud networking services. The Customer optimizes day-to-day operations of all-scale enterprises around the globe. For 30 years of existence, the company has grown an impressive 60,000+ pool of specialists distributed throughout the world.
Addressing their needs, the Customer launched an internal website – a centralized knowledge point consolidating the company’s service documentation and reference data, event announcements, contact base and other sales supporting information in the single workplace. In a while, it turned out the portal had an unfriendly user interface and poor content structure, which resulted in poor user adoption and overall inefficiency. Besides, the portal’s support and maintenance provided by a local hosting company was inefficient and expensive.
To fix the problem through UX and UI redesign of the portal, the company approached RSS.